One of my favourite things about traveling is the hotel. Whether it’s a five star hotel chain, a 12 pound/night hostel or an adorable B&B, it’s just part of the journey. But for those who work in the hotel industry, it’s a job (career?) and it can be a pretty horrible job when the guests get snippy.
I don’t know that I’ve ever been snippy to a hotel worker. Although once, my hostel room in Rome flooded and I demanded to get my euros back. The owner also tried to blame me for the flooding even after the plumber told us that it was the staff bathroom that flooded our room. I imagine hostels are run with a more laid back attitude but the guests are probably even worse.
This week, I’m waiting for Jacob Tomsky’s Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality — a hotel worker’s reveal-all. Here’s the synopsis:
Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.
Heads in Beds is available on November 20, 2012!
Photo credits: knightmovesblog.blogspot.com